*Calls on other Nigerians faced with similar situations to speak up
*Promises to investigate unfair treatment
By Victor Lewis
Nigerian Senator representing Delta South Senatorial District, Senator Joel Onowakpo, has decried the alleged shabby and unfair treatment meted on him by the Communication Network Provider Company, Glo Plc, liking the company’s policy and approach to a “mathematics that makes no sense”.
Senator Onowakpo has called out the Communication Network Provider, Glo to lodge his complaint in his Facebook page, as to why his line should be disconnected over an alleged debt of N13,900.00 when in fact, he has a credit balance of a whopping N90,835.26 in his network account with the service provider.
According to the Senator who is a renowned chattered accountant, the Glo line which he had used for years without issue suddenly stopped working, adding that he became worried why his line should be disconnected even when he was still having a credit of N90,835.26.
“I bring you my personal experience with Network Operators in Nigeria with particular reference to GLO Network. I intend to carry out investigation on any abuse by these network operators and expose sharp practices if any suffered by unsuspecting network users.
“I discovered my glo line stopped working when I tried using it. I was asked to call customer services. Before the call, I decided to check my balance to be sure I haven’t exhausted my available credit. Luckily, I still had a balance of N90,835.26K.
“With this information, I called customer service at 10.22pm. Adebola spoke with me. Her explanation was that I was owing N13,900.00 hence the line was disconnected and for me to use this line, I need to pay the N13, 900.00.
“This explanation sounds funny, so I told her it doesn’t make sense to me. If I have N90,835.26K with you already, there was no reason to disconnect me because, you would have just deducted what I am owing from my existing balance.
“After much discussion, I requested that the matter be escalated, which she did, and I spoke to Bukola, who also insisted the procedure in glo is that irrespective of what amount I have with glo, the N13,900.00 must be paid before the line can be available to me. I requested that this matter be escalated to higher authority but she affirmed that she is the highest authority and no other person is available.
“I have decided to put this up because, this mathematics is not making sense to me. I am also wondering, that many Nigerians may be going through this mathematics in the hands of this network operators”, he disclosed.
Senator Onowakpo assured that he is determined to raise the issue in the Senate with a view to commencing a thorough investigation over the manner the network service provider is short-changing unsuspicious Nigerian users.
“Following all due process, I intend to formally raise this issue with the relevant committees in the Senate for thorough investigation.
“Every Nigerians who have been shortchanged one way or the other by network operators should speak up by reaching out to me”, he said
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